Privacy Policy

Data protection at Blackwellen

Blackwellen protects information with the diligence expected of enterprise partners. This policy outlines how we handle data when you browse our website or communicate with our team.

How we steward information

We design, launch, and operate connected professional platforms under the Blackwellen brand. Every engagement is supported by UK GDPR compliant controls, transparent supplier management, and dedicated data governance led by our Data Protection Lead.

  • Fixnado

    Trade and property services platform where we act as a joint controller with vetted partners to maintain booking, contractor, and compliance records.

  • Edulure

    Learning and accreditation portal with structured safeguarding for student, tutor, and institution data processed on behalf of our clients.

  • Gigvora

    On-demand professional marketplace supported by rigorous identity, payment, and service quality controls across the UK and EEA.

1. Data controller and contact

Blackwellen Ltd (Companies House 16482166) is the data controller for information collected through this website and our corporate operations. Our registered office is 61 Bridge Street, Kington, Hertfordshire, HR5 3DJ, United Kingdom. Queries can be sent to contact@blackwellen.com. A dedicated Data Protection Lead oversees compliance and can be reached via the same address.

2. Scope of this notice

This notice explains how we handle personal data when you browse our sites, subscribe to updates, contact our team, apply for a role, or partner with us on platforms including Fixnado, Edulure, and Gigvora. Where we process data strictly on behalf of a client, we operate as their processor and ensure appropriate data processing agreements are in place.

3. Personal data we collect

We collect information you provide directly and data generated through your interactions with our services:

  • Identity and contact details such as name, employer, job title, email address, telephone number, postal address, and platform account IDs.
  • Professional and project insights shared during discovery calls, proposals, or delivery of our venture, design, and engineering services.
  • Recruitment data including CVs, portfolios, interview notes, and right-to-work documentation collected through the careers channel.
  • Usage, device, and security information such as IP addresses, log data, authentication events, cookie preferences, and aggregated analytics to monitor performance and safeguard our platforms.

4. Why we use personal data & lawful bases

  • Delivering services and fulfilling contracts with clients, suppliers, and talent. Lawful basis: performance of a contract.
  • Responding to enquiries, arranging demonstrations, and sending thought leadership tailored to professional interests. Lawful basis: legitimate interests, or consent where required for marketing.
  • Protecting platforms and managing risk through access controls, fraud monitoring, and audit trails. Lawful basis: legitimate interests and compliance with legal obligations.
  • Recruiting colleagues and contractors while maintaining equitable hiring practices. Lawful basis: legitimate interests and legal obligations.
  • Meeting statutory duties such as financial reporting, anti-money laundering checks, and regulatory submissions. Lawful basis: legal obligation.

5. Sharing information with trusted partners

We share data only with vetted providers that support our operations, including secure cloud hosting, product analytics, payment facilitation, communications, background screening, and legal or financial advisors. Each partner is bound by contractual obligations to safeguard data, act only on our instructions, and notify us of incidents.

6. International transfers

Where our providers or partners operate outside the UK, we rely on adequacy regulations, the UK International Data Transfer Agreement, or EU Standard Contractual Clauses with UK addenda. Additional encryption, access controls, and supplier audits are used to maintain equivalent protection.

7. Retention

We retain personal data only for as long as necessary to fulfil the purposes described above. Typical retention periods include seven years for contractual and financial records, up to three years for business development correspondence, and no longer than twelve months for unsuccessful recruitment applications unless you provide consent to remain on file.

8. Security

Security safeguards include role-based access, multi-factor authentication, encryption in transit and at rest, supplier due diligence, incident response runbooks, and regular penetration testing. We require similar standards across all affiliated platforms.

9. Your UK GDPR rights

You have the right to request access to your data, rectification of inaccuracies, erasure, restriction, data portability, and to object to processing based on legitimate interests or direct marketing. Where consent is our lawful basis, you may withdraw it at any time. Requests can be submitted through contact@blackwellen.com. We may need to verify your identity before actioning a request.

10. Cookies and analytics

Essential cookies enable core functionality such as security and accessibility. With your consent we also deploy analytics cookies to understand engagement across Blackwellen, Fixnado, Edulure, and Gigvora. Consent banners and browser controls allow you to manage preferences at any time.

11. Complaints and escalation

If you have concerns about how we process your personal data, please contact us in the first instance. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

12. Updates

We review this policy at least annually and in response to regulatory changes, platform launches, or supplier updates. We will post the revised version on this page and adjust the effective date below.

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